Privacy Policy

1 Information we collect

We collect only what the Service needs to operate:

2 What we don't collect

We do not collect or have access to your wallet's private keys, seed phrase, or any secret that controls your funds. We do not ask for them, and you should never share them with anyone — including anyone claiming to be OTCHive support.

3 How we use it

• operate the escrow lifecycle — funding, delivery, acceptance, refunds, and disputes;
• compute your Trust Score and Hive Points, and apply your commission tier;
• match clients and executors, and power chat and notifications (in-app and via Telegram);
• verify wallet ownership and linked accounts, and confirm payments on-chain;
• detect and prevent fraud, abuse, and policy violations, and enforce limits and bans;
• provide support, resolve disputes, and maintain, secure, and improve the Service.

4 On-chain & public data

Escrow runs on the public TON blockchain. Your wallet address and every related transaction (amounts, timing, contract addresses) are publicly visible and permanent. Anyone can view them with a block explorer, and neither you nor OTCHive can edit or delete on-chain records. Consider this before linking a wallet you wish to keep private.

5 Sharing & processors

We do not sell your personal data. We share data only as needed to run the Service, with:

• Telegram — the platform you access the Service through, and our channel for push notifications;
• The TON network and public RPC/indexing providers (e.g. toncenter) — to deploy contracts and read/confirm on-chain state;
• OAuth providers (X, Discord, GitHub) — only if you connect them, to verify your linked account;
• Hosting and infrastructure providers (e.g. Vercel for the web app/landing, Railway for the backend) — to run the Service;
• Form processing (Formspree) — only if you submit the contact/inquiry form on the website.

We may also disclose data if required by law, to protect our rights or users, or as part of a business transfer. Other users see what you make visible (your public profile, listings, reviews, and messages within your deals).

6 Cookies & local storage

The Service uses minimal local storage in your browser to remember preferences such as your chosen language and session state. We do not use third-party advertising cookies or cross-site ad tracking.

7 Data retention

We keep off-chain data while your account is active and for as long as needed to provide the Service and to meet legal, security, dispute-resolution, and anti-abuse obligations. We may retain certain records (such as ban or fraud signals) longer to protect the platform. On-chain data is permanent and outside our control.

8 Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. We will honour valid requests for the off-chain data we hold, subject to legal and anti-abuse retention. On-chain data cannot be erased by us or anyone. To make a request, contact us using the details below.

9 Security

We protect the Service with cryptographic verification of Telegram sessions, signed proof of wallet ownership, encrypted transport, access controls, and rate limiting. No method of transmission or storage is completely secure, however, and you are responsible for the security of your wallet, keys, and devices.

10 Children

The Service is not directed to anyone under 18, and we do not knowingly collect data from children. If you believe a minor has used the Service, contact us and we will take appropriate steps.

11 International transfers

OTCHive operates online and relies on providers in multiple countries, so your data may be processed outside your country of residence. Where required, we take steps to ensure appropriate safeguards for such transfers.

12 Changes

We may update this Policy as the Service evolves. We will update the effective date and version above, and material changes will be reflected in the Service. Continued use after an update means you accept the revised Policy.

13 Contact

For privacy questions or to exercise your rights, contact info@otchive.com or @OTCHiveSupport_Bot on Telegram. See also our Terms of Service.